Interaction Analytics: Customer listening isn’t a new concept, but as consumer expectations become increasingly demanding, understanding the true voice of the customer (VoC) is critical.
Technology and Trends Shaping Insurtech In 2019 and Beyond: Multiple disruptive forces are reshaping the global insurance sector. Technology such as artificial intelligence (AI), machine learning (ML), blockchain and internet of things (IoT) solutions stand on one end, and nimble, innovative insurtech startups sit on the other.
The New Effort to Connect Investors With Education Innovations: Education innovations and breakthroughs that are actually working to improve teaching and learning are overlooked by the donors and investors who could help those innovations spread or take root.