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Major-Life Purchases Interaction Analytics: Customer listening isn’t a new concept, but as consumer expectations become increasingly demanding, understanding the true voice of the customer (VoC) is critical. The Growing Influence of Millennials and Gen Z and Their Impact on Customer Support: A key to delivering the experiences these consumers are looking for is to create a modern customer support operation that leverages the latest technologies. Insurance Medicare Supplement Insurance-A Market Rich With Potential: The fact that 10,000 people turn 65 every day makes Medicare Supplement insurance one of the largest markets in terms of growth potential. Technology and Trends Shaping Insurtech In 2019 and Beyond: Multiple disruptive forces are reshaping the global insurance sector. Technology such as artificial intelligence (AI), machine learning (ML), blockchain and internet of things (IoT) solutions stand on one end, and nimble, innovative insurtech startups sit on the other. Consumer Finance Americans are Staying Put in Record Numbers, Worsening Housing Shortage: The population share of movers falls to a record low. Some Millennials Say They Plan on Renting Forever: Financial struggles are holding this generation back more than ever. Education The New Effort to Connect Investors With Education Innovations: Education innovations and breakthroughs that are actually working to improve teaching and learning are overlooked by the donors and investors who could help those innovations spread or take root. How Collaboration Can Address Both Education and Economic Inequality: When it comes to fixing inequality, some say educational reform should be the priority. Auto Car Dealers, Beware of TCPA Litigation Risk: The Telephone Consumer Protection Act requires marketers to get customers’ OK to call or text them. How to See a Strong Return on Your Dealerships’ Marketing Investments: Having strong marketing efforts for your dealership—or any business in 2019—is a non-negotiable business strategy. Join us on May 5 to discuss more about MLP marketing at Journey Summit 2020 in Philadelphia. Register Today and Save $100 Jornaya Copyright 2019 Jornaya, All rights reserved. 1001 E Hector Street, Suite 230 Conshohocken, PA 19428 To unsubscribe from future emails or to update your email preferences, click here.